Refund & Cancellation Policy
Last updated 4 October 2026
This Refund & Cancellation Policy applies to courses bought on the Poonam Academy website. Purchases made inside the app through Apple or Google are refunded by Apple or Google under their own policies.
Recorded (digital) courses
- Access starts immediately after payment, so no refund is possible once any paid lesson has been opened.
- Full refund within 7 days of purchase if you have not opened any paid lesson (free preview lessons do not count).
Always refunded
- If you were charged twice for the same course.
- If a technical failure on our side means the course never appeared in your account and we cannot fix it.
Live classes and booking sessions
- Live classes, attunements, initiations and one-to-one sessions can be rescheduled with at least 24 hours’ notice.
- If we cancel or move a session, you can choose another date, the recording (for live classes), or a refund for the affected part.
How refunds are paid
Approved refunds are processed to the original payment method within 5–7 working days. When a refund is issued, access to the course ends.
How to ask
Contact us (see the Contact page) with your mobile number, the course name and the payment reference.